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Customer Service


We are closed all major holidays. You can place your order online and we will notify you when it is ready for pick up.

Cheapest Shipping Contact Information Customer Privacy
Dimensional Weight Fabric Samples International Shipping
Item Minimums Ordering Procedures Return Policy
Returned Checks Shipping Confirmation Shopping Cart Accuracy
Shopping Cart Order Confirmation Small Order Surcharge US Shipping & Handling
 

Contact Information

Our hours are 9:00 AM to 4:00 PM Tuesday - Friday Central Time. We are closed all major holidays.

Email for questions about your order:

Email for information:

Email for wholesale prices:

We occasionally change our email addresses when we start receiving a lot of spam to that address. If you have one of our email addresses in your address book, and receive a Returned Mail with no mailbox with that name, check our website for the new address. To keep any of our emails from being blocked, you can add our domain name @sewsassy.com to your Safe Senders List.

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Ordering Procedures

You can order by:

1) Ordering online using our secure shopping cart.   Charge Card Logos
We accept Visa, Master Card, Discover, or American Express cards or you can use your PayPal account. You will receive an Order Confirmation email indicating initial processing of your order.

We do not accept phone orders, fax orders, check orders, or bank wires.

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US SHIPPING & HANDLING CHARGES

Our shipping and handling are actual costs plus $1.00 for US orders and $2.00 for international orders. If your shipping weight is less than 1 pound, you will probably find that you can add several more items without increasing the shipping cost. The estimated weight and cost in the shopping cart is updated as each item is added.

USPS shipping

USPS Truck USPS provides tracking for all packages. For orders weighing less than 1 pound, $5.69 First Class is the cheapest. The Post Office estimates that First Class Mail will take a day longer than Priority Mail. For most orders weighing less than 5 pounds and for some higher weight orders, Priority Mail will be cheaper than UPS. The Post Office estimates, but does not guarantee 1 to 3 days for Priority Mail delivery.


Priority Mail Flat Rates: For Priority Mail, we will use a Flat Rate envelope or box if possible and your Shipping & Handling cost will be less than the estimated amount. The minimum is $10.90.

UPS shipping

UPS Truck UPS provides tracking for all packages and guarantees the day of delivery for Next Day Air. The United States map shows the estimated time in transit for UPS Ground Delivery. See the UPS Time & Rate Calculator to determine the costs and delivery time guarantees or estimates for the different shipping options. Priority Mail will generally provide a quicker delivery for the UPS 4 Days, 5 Days and 6 Days areas. We have daily UPS pick up and your order will be shipped from zip code 35805 in Huntsville, AL.

UPS Next Day Air, 2nd Day Air, or 3 Day Select may provide quicker delivery to your location and are available for an additional charge, based on the package weight, size and designation. We will attempt to ship the same day for orders of only a few items if received before noon Central Time. They will be shipped the next business day if they can not be shipped the day we receive your order. To ensure timely processing of an order for air shipment, please also give us a call for shopping cart or faxed orders.

Please note that the UPS Next Day Air guarantee is based on the date of the order shipment and the guarantee refers to business days. For example, Next Day Air packages shipped on Friday will be delivered on Monday (Tuesday if Monday is a holiday.). Saturday delivery for Next Day Air packages shipped on Friday or 2nd Day Air packages shipped on Thursday is available for an additional $15 charge. Put "Saturday delivery" in the special instruction in the shopping cart for this service. The $15 is not included in the shipping cost estimate.

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CHEAPEST SHIPPING

For US orders when checking out, if you will add the note Cheapest Shipping in the Address Notes, we will
--Send First Class for $5.69 if the weight is less than one pound
--Send the cheaper of USPS Priority Mail or UPS Ground if the weight is over a pound. Minimum is $10.90.
If the note is not added, we will ship the selected method.

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Dimensional weight

UPS and the Post Office shipping costs are based on the higher of the actual weight or what is called the dimensional weight of the package. The dimensional weight is calculated based on the size of the package. The dimensional weight can be higher for shipments of light weight bulky items. For example, orders of several yards of light weight bulky fabric such as laminated foam, or orders for several dozen bra or swim cups, may have a higher dimensional weight than the actual weight.
UPS also charges an additional $15.00 if the length of a package is greater than 48". This will apply for fabrics wider than 48" shipped on a tube.
The shipping cost estimate in the shopping cart does not include a dimensional weight calculation. In these cases where the dimensional weight is higher, or the package length is greater than 48", your shipping cost will be higher than the amount shown on your order.

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International Shipping

Credit Card orders only. Our shopping cart provides estimated shipping costs for several Post Office and UPS methods. We only ship by the Post off or UPS for international These estimated costs do not include any duties or taxes imposed by your country.

We charge shipping cost plus a minimum $2 Handling charge for the extra time required for completing the customs information. The shopping cart estimated shipping cost includes only a $1 Handling charge, so your actual charge may be slightly more. For shipment of light weight bulky products, the shipping charge may be based on the size of the package. If the price is significantly more, we will email you for approval before shipping your package. Our minimum S&H charge is $13.00.

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Small Order Surcharge

We have a $5.00 minimum for merchandise orders. There is a $1.00 small order surcharge for all merchandise or fabric sample orders under $15.00.

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Item Minimums

For most fabrics, the minimum order is one yard. For laces and elastics, the minimum order is from 1 to 5 yards. The drop down menus start at the minimum number of yards for each item.

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Fabric Samples

If you are not familiar with a particular fabric or need a particular tone of a color, we suggest that you order fabric samples before ordering the fabric. We strive very hard to send you the finest fabrics and products available.

If you wish to order only fabric swatches/samples, our Fabric Samples page provides ordering instructions and a listing of all fabric samples. For orders with only fabric samples, shipping is free for US orders. For international orders (Charge card only), we will send First Class International and the Shipping and Handling Charge will be the actual postage. There is a $1.00 small order surcharge for sample orders under $15.00 for both US and international orders. There are no returns on fabric samples.

For orders containing merchandise and fabric samples, our regular Shipping & Handling Charges applies. There are no returns on fabric samples.

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Product Color Disclaimer

Colors shown for all products are only a digital approximation. Colors may also slightly vary from each shipment. Please email for a sample before ordering if you have a specific need.


Shopping Cart Accuracy

Even though we check and double check the prices in the shopping cart, an occasional error can occur. If the shopping cart should have too high a price for an item, we will charge the correct lower price when we prepare the invoice. If the shopping cart should have too low a price for an item, we will contact you before completing your order.

Please email our if you notice any website errors including broken links.

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Customer Privacy

We respect your right to privacy and we do not share email addresses, mail addresses, or any customer information with anyone. We do place your order information in our files to more easily process future orders.

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Return Policy

If there is a mistake in your order, or if a product is defective, we will correct the problem at our expense.

If for some reason, you are not satisfied with any part of your purchase, you may return it (except for special orders, fabric samples, sale items, and a few products that state no returns in their description) for an exchange, refund or store credit.
      Returns are subject to a 20% restocking fee.
      There are no returns on fabric samples.
      Cut products, such as fabric, laces, elastics, etc, can only receive a store credit.
      Shipping charges are not refunded and the customer is responsible for return shipping.

RETURNS REQUIRE PRIOR AUTHORIZATION.
All return requests must be in writing and received within 3 weeks of your invoice date. To obtain a Return Authorization Number(RA#), email us at with the following information:
      Order number or Invoice Date
      Customer name and address
      Reason for returning product
      Item Number
      Quantity to be returned
      New item for exchange, if applicable
We will email you a RA# to be written on the outside of your package. Your returned merchandise must be received within 2 weeks of the date of your RA# email.

An exchange, refund, or store credit will be given for returned merchandise that is in its original salable condition and has a RA#. Charge card refunds can take up to two weeks depending on your credit card bank.

Returned merchandise that is not in its original salable condition or returns without a RA# will NOT be accepted. The merchandise will be returned at customer expense or discarded.

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